← All work FixVana

Home repairs, matched from a photo

Role
UX/UI design
Platform
Web · Mobile
Type
Two-sided marketplace
Users
Homeowners and local experts
FixVana client home: greeting, expert search, categories, top rated experts nearby and a first-booking offer

Overview

Homeowners rarely know who to call. Experts rarely know which jobs fit them. FixVana sits in between.

FixVana serves two audiences in one product. Clients search, compare and book experts across cleaning, plumbing, electrical, carpentry and more. Experts manage skills, weekly availability, jobs, clients and invoices. I designed the end-to-end UX and UI for both roles.

0Roles: client and expert
0Flows designed
0hWindow to raise a dispute

Approach

Every flow answers one of three worries: "who do I even need?", "can I trust this person?" and "what if it goes wrong?"

  1. One product, two homes

    A clear role picker at sign-up leads to two tailored workspaces: clients get Home, Services, Bookings and Profile, while experts get Dashboard, Jobs, Clients and Invoices.

  2. Don't make clients diagnose

    Clients upload a photo instead of choosing between "leaking pipe" and "drain clog", and AI suggests the right specialist.

  3. Trust that runs both ways

    Expert profiles show jobs done, repeat clients and response time, and experts rate clients too.

Key Screens

6 of 14 flows, on desktop and mobile, from both the client and the expert side.

01

Choose your role

Clients and experts pick their role at sign-up.

Role pickerOnboarding
Join FixVana on desktop
Join FixVana on mobile
Client home on mobile
02

AI photo analysis

Upload a photo and AI suggests the specialist.

UploadResult
AI result on desktop: Plumber, 95% confidence
Upload a photo on mobile
AI result on mobile
03

Find and vet an expert

Compare rated experts, then check a full profile.

BrowseProfileSocial proof
Find an Expert on desktop
Find an Expert on mobile
Expert profile on mobile
04

Job details and completion

Track the job, or open a dispute if needed.

TrackingConfirm / dispute
Job details on desktop
Job details on mobile
Dispute submitted on mobile
05

Expert availability

Experts set their weekly hours on a simple grid.

Expert sideScheduling
Set availability on desktop
Set availability on mobile
Your jobs on mobile
06

Reviews and tips

Rate the job and leave a tip for the expert.

ReviewTip
Tip on desktop
Review on mobile
Tip on mobile

Try It

Diagnose a photo, switch roles, rate an expert and set your hours.

Analyze your photos · pick a sample

Upload a photo of any household problem and we'll match you with the right specialist.

Analyze your photos
Upload a photo of any household problem and we'll match you with the right specialist.
Pick a sample photo to analyze
Recommended skills95% confidence
PlumberSuggested specialty
Plumbing
Try againContinue with Plumber

One product, two roles

Rate & tip
MJHow was Mike Johnson?House Cleaning · Jun 23
Tap a star
Thanks for your rating! Your feedback helps build trust in the FixVana community.
Your rating★★★★
Mike's new avg★ 4.7
Set your availability · click or drag
AvailableUnavailable

Reflection

Three lessons I'd take to the next marketplace.

  • AI should explain itself

    Showing confidence and what was detected turned a black-box suggestion into a recommendation people could check and trust.

  • Design the "no" path

    A visible dispute button, a clear window and a requested resolution made the "yes, confirm" path feel safer to take.

  • Symmetry builds trust

    When experts rate clients too, both sides behave better, and the product gets fairer data.